Policies & Procedures

1. 100% Satisfaction Guarantee

We want you to be happy, period.  If, for any reason whatsoever, you're unhappy with your order, please feel free to return it for a full refund, minus shipping.

Yes, it's possible to abuse this generous Return Policy, but it has worked great for us and our customers over the past decade.  Please note that if we see a pattern of excessive returns, it can lead to account suspension, and, at minimum, increased scrutiny of any order placed.  You've really got to work hard to get on our "BlackList", though, so please know that when we say; 100% Satisfaction Guarantee, that we really mean it!

Our Return Address is:

Florascience, Inc.
5840 El Camino Real, Ste 115
Carlsbad, CA 92008
Phone: (760) 389-4225

2. Courier Damage

This is highly unlikely because we pack orders very well, with extra attention to detail so as to avoid any inconvenience for customers and ourselves. However, it can upon rare occasion happen.

In the event that a courier (USPS or FedEx) attempts to deliver a damaged package, it should be refused for delivery, whereupon it will be returned to us and your order will be reshipped upon our receipt. Notify us by email immediately if this occurs.

If a damaged package is left by a courier, notify BuyKratom by email immediately (sales at buykratom dot com) and we will have an inspector dispatched to pick up the package, file the appropriate claims, and reship your order as quickly as possible.